Privacy policy
Who is responsible for the processing of your data?
- Responsible: WE ARE VOL DOG PETS DESIGN S.L
- CIF: B10978336
- Contact information: Doctor Trueta 183 Planta 8 Puerta 3 /08005 Barcelona / Barcelona / Spain
- Email: hola@voldog.shop
For what purpose do we treat your personal data?
In WE ARE VOL DOG PETS DESIGN S.L We treat the information provided by interested persons in order to:
General data protection regulation;
GDPR: 6.1.b) Necessary treatment for the execution of a contract in which the interested party is a party or for the application at the request of the latter of pre-contractual measures.
GDPR: 6.1.c) Treatment necessary for the fulfillment of a legal obligation applicable to the person responsible for the treatment. Administrative, accounting, tax management, sending of communications related to the commercial relationship with our client and the provision of the services provided, the sending of products through third parties, services related to online sales. Attention claims and returns.
How long do we keep your data?
They will be kept for the time necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that could be derived from said purpose and from the treatment of the data including the fulfillment of the legal obligations, for the purposes in which we require their express consent will be kept as long as the affected party does not exercise their right to suppress or limit the purpose, for example the sending of commercial communications.
What is the legitimacy for the processing of your data?
We indicate the legal basis for the processing of your data:
- Execution of a contract: contract of sale of products through our online sale
- Legitimate interest of the Responsible: all those purposes described and related to the service provided: purchase, customer service, return, transfer to third parties for transport and delivery, coupons and offers to customers, communications with the customer in relation to the service , claims and complaints
- Consent of the interested party: purposes in which we request the consent of the user and / or client: sending commercial communications, transfer of data to third parties for commercial promotions.
To which recipients will your data be communicated?
The data will be communicated to the following recipients:
- Public administration with competence in the matter, with the purpose of Compliance with legal obligations
- Organizations and companies related to the person in charge of treatment that allow the provision of service, in order to provide web services, sale of online products, transportation
- Communication companies, with the purpose of sending commercial communications about our products or services or promotion of third parties
- Online payment service companies: Paypal, with the purpose of payments and transfers
Data transfers to third countries
No data transfers to third countries are planned.
What are your rights when you provide us with your data?
Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims. In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, VOL2 DESIGN S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You can materially exercise your rights as follows:
by sending an email to the email address hola@voldog.shop.
If you have given your consent for any specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to your withdrawal.
In case you feel your rights are violated regarding the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through from his website: www.agpd.es
How have we obtained your data?
The personal data that we process in WE ARE VOL DOG PETS DESIGN S.L they come from the interested party.
The categories of data that are processed are:
- Identification data
- Postal and electronic addresses
- Economic data
Special categories of personal data are not treated (are those data that reveal ethnic or racial origin, political opinions, religious or philosophical beliefs, or union affiliation, genetic data, biometric data aimed at uniquely identifying a natural person, health related data or relative data to the sexual life or sexual orientation of a natural person).
What cookies are?
Cookies are small data files that are received in the terminal from a visited website and are used to record certain browsing interactions on a website storing data that can be updated and retrieved. These files are stored on the user's computer and contain anonymous data that is not harmful to your computer. They are used to remember user preferences, such as the selected language, access data or personalization.
Cookies can also be used to record anonymous information about how the visitor uses the website. For example, since which website has been accessed or if you have used an advertising banner to reach it.
What uses do different types of cookies have?
- According to its purpose:
o Technical cookies. Technical cookies are those essential and strictly necessary for the proper functioning of a website and the use of the different options and services it offers. For example, those that are used for session maintenance, response time management, performance or validation of options, use of security elements, content sharing with social networks, etc.
o Personalization cookies. These cookies allow the user to specify or customize some features of the general options of the website. For example, define the language, regional settings or type of browser.
o Analytical cookies. Analytical cookies are those used by our website to develop navigation profiles and to know the preferences of users in order to improve the offer of products and services. For example, by means of an analytical cookie, the geographic areas of interest of a user would be controlled, which is the product of more acceptance, etc.
o Advertising cookies. Advertising cookies allow the management of advertising spaces according to specific criteria. For example, access frequency, edited content, etc. Advertising cookies allow, through the management of advertising, to store behavioral information through the observation of habits, studying access and forming a profile of user preferences, to offer advertising related to the interests of your profile.
- According to term:
o Session cookies. Session cookies are those that during the time that the user is browsing the website and are deleted when it ends.
o Persistent Cookies. These cookies are stored in the user's terminal for a longer time, thus facilitating the control of the chosen preferences without having to repeat certain parameters each time the website is visited.
Why do we use cookies?
We use strictly necessary and essential cookies for you to use our website and to move freely, use secure areas, configure custom options, etc. We also use cookies that collect data related to the analysis of web use. These are used to help improve user experience and page performance.
Third-party cookies may be installed on some websites. We do not control the cookies used by these third parties on external websites. For more information about cookies from alien websites, we advise you to review your own cookie policies.
The cookies used by this site are:
Own cookies:
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. / 3 Meses |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly / 3 Meses |
| COMPARE | The items that you have in the Compare Products list / 3 Meses |
| CURRENCY | Your preferred currency / 3 Meses |
| CUSTOMER | An encrypted version of your customer id with the store / 3 Meses |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store / 3 Meses |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. / 3 Meses |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID / 3 Meses |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not / 3 Meses |
| FRONTEND | You sesssion ID on the server. / 3 Meses |
| GUEST-VIEW | Allows guests to edit their orders. / 3 Meses |
| LAST_CATEGORY | The last category you visited. / 3 Meses |
| LAST_PRODUCT | The most recent product you have viewed. / 3 Meses |
| NEWMESSAGE | Indicates whether a new message has been received. / 3 Meses |
| NO_CACHE | Indicates whether it is allowed to use cache. / 3 Meses |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. / 3 Meses |
| POLL | The ID of any polls you have recently voted in. / 3 Meses |
| POLLN | Information on what polls you have voted on. / 3 Meses |
| RECENTLYCOMPARED | The items that you have recently compared. / 3 Meses |
| STF | Information on products you have emailed to friends. / 3 Meses |
| STORE | The store view or language you have selected. / 3 Meses |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. / 3 Meses |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. / 3 Meses |
| WISHLIST | An encrypted list of products added to your Wishlist. / 3 Meses |
| WISHLIST_CNT | The number of items in your Wishlist. / 3 Meses |
Third party cookies:
Google Analytics cookies:
| COOKIE nombre | COOKIE Descripción |
|---|---|
__utma |
Two years from the configuration or update. It is used to distinguish users and sessions. The cookie is created when the JavaScript library is executed and there is no __utma cookie. The cookie is updated every time data is sent to Google Analytics. |
__utmt |
10 minutes It is used to limit the percentage of requests. |
__utmb |
30 minutes from configuration or update It is used to determine new sessions or visits. The cookie is created when the JavaScript library is executed and there is no __utmb cookie. The cookie is updated every time data is sent to Google Analytics. |
__utmc |
End of browser session It is not used in ga.js. It is configured to interact with urchin.js. Previously, this cookie acted with the __utmb cookie to determine if the user was in a new session or visit. |
__utmz |
Six months from the configuration or update Stores the traffic source or campaign that explains how the user has arrived at the site. The cookie is created when the JavaScript library is run and is updated every time data is sent to Google Analytics. |
__utmv |
Two years after configuration or update It is used to store data of personalized visitor variables. This cookie is created when a programmer uses the _setCustomVar method with a custom visitor variable. It was also used for the removed _setVar method. The cookie is updated every time data is sent to Google Analytics. |
_ga |
Two years It is used to distinguish users. |
_gat |
10 minutes It is used to limit the percentage of requests. |
Zopim Chat Cookies, to measure and track users who use chat:
| nombre COOKIE |
Descripción COOKIE |
|---|---|
Cloudflare |
One Year Control over cache of assets |
|
|
Ten years Ad targeting |
|
|
Ten years Publisher/Ad Platform |
|
|
Ten years Advertising |
angsryr.com |
Ten years Targeting/Advertising |
Wistia |
Ten years |
How to manage cookies?
To use this website it is necessary to install cookies. If you continue browsing our website without denying authorization, it implies that you accept the use. You have to keep in mind that if you reject or delete browsing cookies, we will not be able to maintain your preferences and some features of the web pages may not be operational.
You can revoke the consent granted by ceasing navigation, not accepting them or configuring your browser to block them, and if necessary eliminate them.
More information for each browser:
Internet Explorer 8 and higher; InPrivate
Safari 2 and higher; Private Browsing
Opera 10.5 and higher; Private Browsing
FireFox 3.5 and higher; Private Browsing
Google Chrome 10 and higher; Incognito
