Terms of service

  1. OBJECT

These General Conditions of Sale (hereinafter, "General Conditions"), together with any conditions applicable to certain products or offers, regulate the purchases made by users ("Users") through the online store accessible through from www.voldog.shop. These General Conditions will be incorporated into your contract of sale (hereinafter, the "Contract") by pressing the "Pay" button or equivalent of the electronic purchase process.

WE ARE VOL DOG PETS DESIGN S.L Based in Doctor Trueta, 183 Planta 8 Puerta 3 08005 - Barcelona and Tax Identification Number B10978336, is the seller of the items offered through VOLDOG, so the Contract is formalized between this company and VOLDOG Users .

  1. REGISTER AS A USER

To facilitate electronic purchase and avoid asking Users for the same data each time they make a new purchase, they can register as a User in VOLDOG. Said User registration can be carried out as follows:

During the purchase process made by the User, by clicking on “Create an account?”, After entering the requested billing information and the account password.

At the end of the registration process you will receive an email confirming the registration as a User registered in VOLDOG. You can access your registered user account with your email address and password by clicking on “Already a customer? Click here to enter” at the top of the page.

Through the User account you can complete the shipping and billing information, track your orders, check and edit your personal data, and perform other procedures and procedures that are available at any time.

To buy in VOLDOG it is necessary to have more than 18 years, guaranteeing Users who register that they meet the previous condition. It will be the obligation of registered Users to make diligent use and to keep their passwords or other credentials secret.

Consequently, Users are responsible for the proper custody and confidentiality of any identifiers and / or passwords provided by VOLDOG, and undertake not to assign their use to third parties, either temporary or permanent, or to allow their access to outsiders

It will be the responsibility of the User to use the services by any illegitimate third party who uses a password for this purpose due to non-diligent use or loss thereof by the User.

By virtue of the foregoing, it is the obligation of the User to immediately notify VOLDOG of any event that allows the improper use of identifiers and / or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to its immediate cancellation. Until such events are communicated, VOLDOG will be exempted from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.

Passwords or other credentials used by the User registered in VOLDOG will be considered an advanced electronic signature for the purposes of the provisions of article 3.10 of Law 59/2003, of December 19, on Electronic Signature.

Registration as a VOLDOG User is free. You can unsubscribe as a Registered User by sending an email to the following address: hola@voldog.shop The cancellation as a Registered User will result in the cancellation of the personal data associated with your Account.

  1. VOLDOG TERRITORIAL SCOPE

The sale through VOLDOG is limited to the Spanish territory and countries of the European community (However, the cost of this shipment may vary depending on the weight and volume of the package).

  1. PURCHASE PROCESS

The purchase process consists of the following procedures:

  • Product selection: browse through the different sections of VOLDOG and press the “Add to Bag” button or on the product name to obtain more specific information about the product, such as a brief description of it, color, dimensions, the unit price (VAT included) and the estimated delivery date. Every time you want to add a product to the shopping cart press the "Add to Bag" button.
  • Start of the purchase process: once the “Add to Bag” button on the selected product page has been pressed, you can go to the shopping bag, where you will be shown the information about your order for review, which will include the name of the selected products, the unit price, the quantity of units selected for each product, the subtotal of the price for the products based on said quantity and the total price of the order, expressing the amounts disaggregated by the application of the current VAT. The User may at that time modify the number of units selected for each product, edit any of the products or remove any product from the order.
  • Once the information on the order has been reviewed, the User must press the “Go to Checkout” button to continue with the purchase process. Next, the User must fill in the requested billing and shipping data, as well as, optionally, specific notes on the order of the product (eg special instructions for shipping, etc.). If you were registered as a Registered User, you can log in by clicking on “Already a customer? Click here to enter and entering your username or email and your password. In this way, you will be shown the shipping and billing information that you had established, which can be confirmed or modified by the User.
  • Completion of the purchase process: to complete the purchase process, Users must select the payment method chosen and provide the necessary data (eg card number, etc.). If the User finalizes the purchase by pressing the “Pay” button, from that moment he will be obliged to pay the order and the Contract will be perfected for all purposes. Compulsory, the User must accept the General Conditions and our Privacy Policy by checking the corresponding box.
  • Purchase confirmation: once we receive your acceptance, ARISTOSHOP will show a confirmation on the screen of the order placed that will contain the following information:
  • Order number.
  • Summary of the products that make up the order.
  • Order delivery date.
  • Total price of the order, breaking down the shipping costs.

Likewise, VOLDOG will send a confirmation of the purchase by email with the details of it, including the estimated date of delivery of the order, as well as a copy of these General Conditions.

Once the purchase process is finished, the User may not modify or cancel the order outside of the cases provided for in the law or in these General Conditions.

  1. AVAILABILITY OF PRODUCTS

VOLDOG does not guarantee the availability of the products offered through VOLDOG. If after placing the order, we detect that there is no stock of any of the products included in it, we would contact the User to inform him of the impossibility of supplying that item and proceed to the payment of the corresponding amount. The foregoing shall be without prejudice to the legal rights that may correspond to you as a consumer.

  1. OFFERS

Without prejudice to the provisions of the specific legislation, discounts or other offers will be valid for the period of time and / or for the number of stocks specified in VOLDOG or, failing that, for as long as they remain published. in the same.

Discounts or other offers may be subject to the particular conditions that may be established in your case. These particular conditions will be part of the Contract.

  1. PRICES AND SHIPPING COSTS

All prices shown on VOLDOG are expressed in euros and include taxes.

Prior to completing the purchase process, the User may know the full final price of his order, broken down, where appropriate, the amount of the increments or discounts applied, as well as transportation costs or other additional services.

Shipping costs applicable to orders will vary considering the volume or weight of the order and will be borne by the customer. In any case, the total shipping costs will be shown before the end of the purchase process. (However, if it is an island shipment, shipping costs may increase, and the customer will be informed of this).

Eventually, VOLDOG may offer promotions through which shipping is offered at no additional cost to the User. In these cases, the enjoyment of this benefit will be subject to compliance with the terms of the promotion in question.

Despite the measures taken by VOLDOG to avoid errors, it may happen that the price of a product applied during the purchase is not the one offered or that the price offered displayed on VOLDOG was wrong. If such errors were detected after the formalization of the Contract, said Contract will be void in accordance with current legislation and without prejudice to your rights as a consumer. VOLDOG will notify you of such incident as soon as it becomes aware of it and, in case you have been charged any amount for said purchase, it will be reimbursed immediately.

  1. PAYMENT

Payment is made at the time the User finishes the electronic purchase process by pressing the "Pay" button. The User may pay the price of the orders by any of the following means:

  • By selecting the Shopify Pay platform, through debit or credit cards issued by financial institutions of the following classes:
  • Visa
  • MasterCard
  • PayPal system.

Payment of your order occurs in real time once the issuing entity has informed VOLDOG of the authorization of the payment. Otherwise, the User may not continue the purchase process. VOLDOG is oblivious to the payment authorization, so the User must contact the issuer directly in case of any incident regarding said authorization. It is forbidden to use a means of payment owned by a third party except in the case of the express authorization of said third party, being the responsibility of the proof of said authorization and assuming all damages and losses that occur to VOLDOG.

  1. INVOICE

VOLDOG will issue and send to Users by email the complete invoices corresponding to the orders placed. For this purpose, the User expressly consents to the issuance of electronic invoices. However, those Users who wish to receive their paper invoice may request it through our Customer Service.

  1. DELIVERY

During the purchase process, the User must provide the delivery address or, in the case of registered Users, confirm the default address or modify it.

VOLDOG does not accept as valid shipping addresses the PO Boxes or those that are not within the territorial scope of VOLDOG determined in these General Conditions.

Delivery times will depend on the selected product and will be shown in the detailed information of each product. If an order is made up of several products, the information about the order that is displayed during the purchase process will be collected as the estimated delivery date will be the one corresponding to the product with a longer delivery time.

In any case, for the purposes of the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter , “Consolidated Text of the General Law for the Defense of Consumers and Users”), it should be understood that the delivery date committed by VOLDOG is the estimated delivery date that appears in the information about the order that is displayed to the User during the purchasing process.

Orders will be sent through transport companies.

Delivery occurs at the time the User or an authorized third party receives the order at the address indicated for shipment. The recipient must sign the delivery note or document that justifies the delivery of the order. It will be understood that any third party that receives the order at the address indicated by the User for shipment and signs the delivery note or equivalent document, is authorized by the User to receive the order on their behalf. Consequently, VOLDOG does not admit to the User any responsibility for the reception made by another person in his name without proper authorization, provided that such reception is made at the delivery address indicated by the User.

The signing of the delivery note does not imply conformity and only serves to prove that the delivery has occurred. It does not therefore affect your contractual rights or assume compliance with a product in poor condition. Without prejudice to your contractual and legal rights, we ask that for the purpose of being able to process any incident related to the shipment of the merchandise, you communicate, through our Customer Service, within a period not exceeding 24 hours any incident related to the shipment, such as lack or loss of any of the purchased products, damaged product, open merchandise, etc.

The delivery of the products entails the transmission to the User of the risk of loss or deterioration of the products and, consequently, VOLDOG will not be liable for the risks since said delivery.

In the event that delivery is not possible, VOLDOG will reimburse the entire amount of the order, the Contract being terminated from that moment on due to impossibility of compliance and without prejudice to the claims that VOLDOG may initiate in case of intent or fault of the User.

  1. RIGHT OF WITHDRAWAL

The User has the right to withdraw from this contract within a period of 14 calendar days without justification.

The withdrawal period will expire after 14 calendar days of the day that the User or a third party indicated by the User, other than the carrier, acquired the material possession of the goods. In the cases of delivery of multiple goods ordered by the User in the same order and delivered separately, the withdrawal period will expire after 14 calendar days of the day that the User or a third party indicated by the User, other than the carrier, acquired the material possession of the last of those assets.

To exercise the right of withdrawal, you must notify VOLDOG of your decision to withdraw from the contract through an unequivocal statement sent through any of the channels indicated below. You can use the model withdrawal form in the Annex to these General Conditions, although its use is not mandatory. To exercise the aforementioned right you can use the following channels:

  • By email: hello@voldog.shop

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right be sent before the corresponding deadline expires.

Consequences of withdrawal

In case of withdrawal on your part, we will return to the User all payments received from him, including delivery costs, with the exception of the additional costs resulting from the choice by a delivery method other than the least expensive mode of ordinary delivery that we offer, without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.

We may withhold the reimbursement until we have received the goods, or until you have submitted proof of the return of the goods, depending on which condition is met first.

If the User has received the goods, he must return or deliver the goods directly to the attention of VOLDOG S.L. C / Sant Gabriel 10 low 1º, 08012 Barcelona, ​​without undue delay and, in any case, no later than within 14 calendar days from the date on which you communicate your decision of withdrawal from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired.

You must bear the direct cost of returning the goods. It is estimated that said cost will not generally exceed the price of the product purchased, although depending on the volume, address from which it is sent and the price of the product, in particular, in the case of products with low prices, the return cost It could exceed that price.

The User will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

  1. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the Consolidated Text of the Consumers and Users Law, the right of withdrawal will not be applicable to contracts that refer to:

  1. a) The provision of services, once the service has been fully executed, when the execution has begun, with the express prior consent of the consumer and user and with the acknowledgment by him that he is aware that, once The contract has been completely executed by the employer, he will have lost his right of withdrawal.
  2. b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
  3. c) The supply of goods made according to the specifications of the consumer and user or clearly customized.
  4. d) The supply of goods that may deteriorate or expire quickly.
  5. e) The supply of sealed goods that are not suitable for return for reasons of health or hygiene protection and that have been unsealed after delivery.
  6. f) The supply of goods that after their delivery and taking into account their nature have been mixed in an inseparable way with other goods.
  7. g) The supply of alcoholic beverages whose price has been agreed upon at the time the contract of sale is concluded and cannot be delivered before 30 days, and whose actual value depends on market fluctuations that the employer cannot control.
  8. h) The contracts in which the consumer and user has specifically requested the entrepreneur to visit him to carry out urgent repair or maintenance operations; If, on that visit, the employer provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to such services or additional goods .
  9. i) The supply of sound or video recordings sealed, or computer programs sealed that have been unsealed by the consumer and user after delivery.
  10. j) The supply of daily newspapers, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  11. k) The provision of accommodation services for purposes other than serving as housing, transportation of goods, rental of vehicles, food or services related to recreational activities, if the contracts provide for a specific date or period of execution.
  12. l) The provision of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that consequently he loses his right of withdrawal.

 

  1. PRODUCT WARRANTY

Products purchased through VOLDOG are guaranteed by the lack of conformity that exists at the time of delivery in the terms provided in the Consolidated Text of the General Law for the Defense of Consumers and Users.

In this way, the User will have the right to repair the product, its replacement, the price reduction or the termination of the Contract for a period of two (2) years from the delivery of the product under the conditions established by the aforementioned legislation .The User may communicate the lack of conformity of any product sold through the VOLDOG Customer Service.

The User must keep the invoice or delivery note to enforce the warranty on the product.

Any additional commercial guarantee offered by the producers, must be demanded directly by the Users to them, not responding in any case VOLDOG for the breach by the producers of said guarantees.

  1. CUSTOMER SERVICE

If you have any doubt, suggestion, complaint, claim or want to make any inquiry about VOLDOG, contact VOLDOG Customer Service by any of the following means:

  • By email: hello@voldog.shop
  • By phone: +34 639141609 from Monday to Friday from 9 am to 6 pm (working days in Spanish peninsular hours)

VOLDOG will resolve the claims addressed to it as soon as possible and, in any case, before the deadline of one month. In case of complaints or claims, an email with proof of your claim will be sent by email to the User.

     15.FORCE MAJEURE OR FORTUITOUS CASE

    VOLDOG will not be responsible for the total breach, defective compliance or delay in the fulfillment of any of the obligations under its charge that had its cause in any case of force majeure or fortuitous event. The obligations subject to term that may exist will be suspended in such cases during the entire period during which the situation of force majeure or fortuitous case is prolonged, the calculation being resumed once said circumstance of force majeure or fortuitous event disappears.

    1. RESPONSIBILITY

    VOLDOG will be responsible for the damages caused to the User that are a consequence of the fraudulent breach of its obligations. Compensation for damages, in case of failure to comply with any obligations assumed by VOLDOG regarding damages caused by fault or negligence, is limited to the price of the product or the amount of one hundred (100) euros, whichever is greater.

    The foregoing limitation of liability shall not apply in those cases where it is not permitted by applicable law, such as cases of damages arising from the lack of conformity of the products or by damages, death or injuries caused to the consumer and user by a action or omission of the entrepreneur.

    1. INTEGRITY OF THE CONTRACT

    These General Conditions and any document referred to expressly therein (as particular clauses or specific conditions established for certain products), constitute the entire Agreement, replacing any other agreements or covenants that the parties may have agreed upon in a manner verbal or written prior to the conclusion of the Contract.

    1. APPLICABLE LEGISLATION

    These General Conditions are governed by Spanish legislation.

    1. MODIFICATION

    VOLDOG may modify these General Conditions at any time. The modifications made will not affect, in any case, the purchases made by the User prior to the approval of said modifications. It is the responsibility of the User to know the General Conditions in force at the time of each purchase.

     

    Annex: Model of withdrawal document:

    (You must only complete and submit this form if you wish to withdraw from the contract)

    For the attention of: WE ARE VOL DOG PETS DESIGN S.L

    Dcotor Trueta 183 Planta 8 Puerta 3 08005 Barcelona

    hello@voldog.shop

    I hereby inform you that I withdraw from my contract of sale of the following good: [include full name of the product / s or order number if you wish to return all goods included in the order]

    - Order on / received on

    - Name of the consumer and user

    - Address of the consumer and user

    - Signature of the consumer and user (only if this form is submitted on paper)

    - Date